Privacy Policy

Privacy Policy

Our website address is: https://www.convia.app and the online game il located under https://game.convia.app

This document is an electronic record in terms of General Data Protection Regulation 2016/679 and rules there under as applicable and the provisions pertaining to electronic records in various statutes as amended in the Regulations from time to time to Resident within the European Union and the respective rules, regulations and statutory code for users residing the European Union. For users residing outside the European Union, the relevant and applicable statutory laws would apply. This electronic record is generated by a computer system and does not require any physical or digital signatures to make the terms of this policy binding.

At convia.app, data protection is a matter of trust and your privacy is very important to us. We use your personal information only in the manner set out in this Privacy Policy. Please read this Privacy Policy to learn more about our information gathering and dissemination practices.

This Privacy Policy explains how we gather personal information, classified as mandatory or optional as part of the normal operation of our services; and use, disclose and protect such information through the Site. This detailed Privacy Policy enables you to make informed decisions in dealings with us.

By availing our services, you acknowledge your acceptance of the terms of this Privacy Policy, expressly consent to our use and disclosure of your personal information in accordance with this Privacy Policy and that any personal information provided by you through us is provided under a lawful contract. This Privacy Policy is incorporated into and subject to the terms of the User Agreement and/or all other policies and agreements published on the website.

We are extremely proud of our commitment to protect your privacy. We value your trust in us. We work hard to earn your confidence so that you can enthusiastically use our services and recommend your friends and family to participate in dealing with us. Please read the following policy to understand how your personal information will be treated as you make full use of our Site.

Our privacy policy is subject to change at any time without notice. To make sure you are aware of any changes, please review this policy periodically.

FOR USERS RESIDING WITHIN THE EUROPEAN UNION

1. How we use your personal data

1.1     In Section 1 we have set out:

  1. the general categories of personal data that we may process;
  2. in the case of personal data that we did not obtain directly from you, the source and specific categories of that data;
  3. the purposes for which we may process personal data; and
  4. the legal bases of the processing.

1.2     We may process data about your use of our website and services (“usage data”). The usage data may include your IP address, geographical location, browser type and version, operating system, referral source, length of visit, page views and website navigation paths, as well as information about the timing, frequency and pattern of your service use. The source of the usage data is our analytics tracking system. This usage data may be processed for the purposes of analyzing the use of the website and services. The legal basis for this processing is consent or our legitimate interests, namely monitoring and improving our website and services or for reasons for improving the security.

1.3     We may process your account data (“account data”). The account data may include your name, email address, mobile number/phone number, billing address and details of payment. The source of the account data is you. The account data may be processed for the purposes of operating our website, providing our services, ensuring the security of our website and services, maintaining back-ups of our databases and communicating with you. The legal basis for this processing is consent or our legitimate interests, namely the proper administration of our website and business or the performance of a contract between you and us and/or taking steps, at your request, to enter into such a contract or for reasons for improving the security.

1.4     We may process your information included in your personal profile on our website (“profile data”). The profile data may include your name and email address. The profile data may be processed for the purposes of enabling and monitoring your use of our website and services. The legal basis for this processing is consent or our legitimate interests, namely the proper administration of our website and business OR the performance of a contract between you and us and/or taking steps, at your request, to enter into such a contract or for reasons for improving the security.

1.5     We may process information that you post for publication on our website or through our services (“publication data”). The publication data may be processed for the purposes of enabling such publication and administering our website and services. The legal basis for this processing is consent or our legitimate interests, namely the proper administration of our website and business or the performance of a contract between you and us and/or taking steps, at your request, to enter into such a contract or for reasons for improving the security.

1.6     We may process information contained in any enquiry you submit to us regarding goods and/or services (“enquiry data”). The enquiry data may be processed for the purposes of offering, marketing and selling relevant goods and/or services to you. The legal basis for this processing is consent or for reasons for improving the security.

1.7     We may process information relating to our customer relationships, including customer contact information (“customer relationship data”). The customer relationship data may include your name, your employer, your job title or role, your contact details, and information contained in communications between us and you or your employer. The source of the customer relationship data is you or your employer. The customer relationship data may be processed for the purposes of managing our relationships with customers, communicating with customers, keeping records of those communications and promoting our products and services to customers. The legal basis for this processing is consent or our legitimate interests, namely the proper management of our customer relationships or for reasons for improving the security.

1.8     We may process information relating to transactions, including purchases of goods and services that you enter into with us and/or through our website (“transaction data”).The transaction data may include your contact details, your card details and the transaction details. The source of the transaction data is you and/or our payment services provider. The transaction data may be processed for the purpose of supplying the purchased goods and services and keeping proper records of those transactions. The legal basis for this processing is the performance of a contract between you and us and/or taking steps, at your request, to enter into such a contract and our legitimate interests, namely the proper administration of our website and business or for reasons for improving the security.

1.9     We may process information that you provide to us for the purpose of subscribing to our email notifications and/or newsletters (“notification data”). The notification data may be processed for the purposes of sending you the relevant notifications and/or newsletters. The legal basis for this processing is consent or the performance of a contract between you and us and/or taking steps, at your request, to enter into such a contract or for reasons for improving the security.

1.10   We may process information contained in or relating to any communication that you send to us (“correspondence data”). The correspondence data may include the communication content and metadata associated with the communication. Our website and product will generate the metadata associated with communications made using the website or product contact forms. The correspondence data may be processed for the purposes of communicating with you and record-keeping. The legal basis for this processing is our legitimate interests, namely the proper administration of our website and business and communications with users or for reasons for improving the security.  

1.11   We may process and identify the general category of data. This data may include your name, age, birth date, payment/transaction details and residence/location details. The source of this data is your registered profile data. This data may be processed for specify purposes. The legal basis for this processing is consent or our legitimate interests, namely the performance of a contract between you and us and/or taking steps, at your request, to enter into such a contract for reasons for improving the security.

1.12   We may process any of your personal data identified in this policy where necessary for the establishment, exercise or defence of legal claims, whether in court proceedings or in an administrative or out-of-court procedure. The legal basis for this processing is our legitimate interests, namely the protection and assertion of our legal rights, your legal rights and the legal rights of others.

1.13   We may process any of your personal data identified in this policy where necessary for the purposes of obtaining or maintaining insurance coverage, managing risks, or obtaining professional advice. The legal basis for this processing is our legitimate interests, namely the proper protection of our business against risks.

1.14   In addition to the specific purposes for which we may process your personal data set out in this Section 1, we may also process any of your personal data where such processing is necessary for compliance with a legal obligation to which we are subject, or in order to protect your vital interests or the vital interests of another natural person.

1.15   Please do not supply any other person’s personal data to us, unless we prompt you to do so.

2. Providing your personal data to others

2.1     We share your personal data only when it is necessary to offer the Service, legally required, or permitted by you.

2.2     We will provide personal data to hosting providers such as DigitalOcean, LLC, search engine providers such as Google, analytics providers such as Crashlytics, and support providers such as ZenDesk. We will share personal data only to the extent necessary for the purposes of providing the Service.

2.3     We do disclose specific personal data category or categories of data to our subcontractor Spacemind Studio, who work on a contractual basis insofar as reasonably necessary for or for reasons for improving the security. We will make sure all data will be deleted, as soon as it is no longer indispensable.  

2.4     Financial transactions relating to our website and services are or may be handled by our payment services providers, such as Stripe.com or Paypal.com . We will share transaction data with our payment services providers only to the extent necessary for the purposes of processing your payments, refunding such payments and dealing with complaints and queries relating to such payments and refunds. You can find information about the payment services providers’ privacy policies and practices at https://stripe.com/privacy or https://www.paypal.com/us/webapps/mpp/ua/legalhub-full .

2.5     We will not disclose your enquiry data to any of our third-party suppliers of goods and services for the purpose of enabling them to contact you so that they can offer, market and sell to you relevant goods and/or services.

2.6     In addition to the specific disclosures of personal data set out in this Section 2, we may disclose your personal data where such disclosure is necessary for compliance with a legal obligation to which we are subject, or in order to protect your vital interests or the vital interests of another natural person. We may also disclose your personal data where such disclosure is necessary for the establishment, exercise or defence of legal claims, whether in court proceedings or in an administrative or out-of-court procedure.

3. International transfers of your personal data

3.1     In Section 3, we provide information about the circumstances in which your personal data may be transferred to countries outside the European Economic Area (EEA).

3.2     We are based in Poland and our operating office located at Walowa 8/1, Krakow, 30-704, Poland. Our Developers are based in Poland too. The European Commission has made an “adequacy decision” with respect to the data protection laws of this country. Transfers to this country will be protected by appropriate safeguards, namely the use of standard data protection clauses adopted or approved by the European Commission, a copy of which can be obtained from https://gdpr-infor.eu/.

3.3     The hosting facilities for our website are situated in Amsterdam. The European Commission has made an “adequacy decision” with respect to the data protection laws of each of these countries. Transfers to each of these countries will be protected by appropriate safeguards, namely the use of standard data protection clauses adopted or approved by the European Commission, a copy of which you can obtain from https://gdpr-infor.eu/.

3.4     You acknowledge that personal data that you submit for publication through our website or services may be available, via the internet, around the world. We cannot prevent the use (or misuse) of such personal data by others.

4. Retaining and deleting personal data

4.1 Section 4 sets out our data retention policies and procedure, which are designed to help ensure that we comply with our legal obligations in relation to the retention and deletion of personal data.

4.2     Personal data that we process for any purpose or purposes shall not be kept for longer than is necessary for that purpose or those purposes.

4.3     We will retain your personal data as follows:

  1. Personal data will be retained for a minimum period of 90 days following date, and for a maximum period of 180 days following date.

4.4     In some cases it is not possible for us to specify in advance the periods for which your personal data will be retained. In such cases, we will determine the period of retention based on the following criteria:

  1. the period of retention of personal data category will be determined based on legitimate business interests of the website or for reasons for providing security.

4.5     Notwithstanding the other provisions of this Section 4, we may retain your personal data where such retention is necessary for compliance with a legal obligation to which we are subject, or in order to protect your vital interests or the vital interests of another natural person.

5. Amendments

5.1     We may update this policy from time to time by publishing a new version on our website.

5.2     You should check this page occasionally to ensure you are happy with any changes to this policy.

5.3     We may OR will notify you of changes or significant changes to this policy by email or through the private messaging system on our website.

6. Your rights

6.1     In Section 6, we have summarized the rights that you have under data protection law. Not all of the details have been included in our summaries. Accordingly, you should read the relevant laws and guidance from the regulatory authorities for a full explanation of these rights.

6.2     Your principal rights under data protection law are:

  1. the right to access;
  2. the right to rectification;
  3. the right to erasure;
  4. the right to restrict processing;
  5. the right to object to processing;
  6. the right to data portability;
  7. the right to complain to a supervisory authority; and
  8. the right to withdraw consent.

6.3     You have the right to confirmation as to whether or not we process your personal data and, where we do, access to the personal data, together with certain additional information. That additional information includes details of the purposes of the processing, the categories of personal data concerned and the recipients of the personal data. Providing the rights and freedoms of others are not affected, we will supply you a copy of your personal data. The first copy will be provided free of charge, but additional copies may be subject to a reasonable fee. You can access your personal data by writing an email to contact@convia.app.

6.4     You have the right to have any inaccurate personal data about you rectified and, taking into account the purposes of the processing, to have any incomplete personal data about you completed.

6.5     In some circumstances you have the right to the erasure of your personal data without undue delay. Those circumstances include: the personal data are no longer necessary in relation to the purposes for which they were collected or otherwise processed; you withdraw consent to consent-based processing; you object to the processing under certain rules of applicable data protection law; the processing is for direct marketing purposes, and the personal data have been unlawfully processed. However, there are exclusions of the right to erasure. The general exclusions include where processing is necessary: for exercising the right of freedom of expression and information; for compliance with a legal obligation; or for the establishment, exercise or defence of legal claims.

6.6     In some circumstances you have the right to restrict the processing of your personal data. Those circumstances are: you contest the accuracy of the personal data; processing is unlawful but you oppose erasure; we no longer need the personal data for the purposes of our processing, but you require personal data for the establishment, exercise or defence of legal claims; and you have objected to processing, pending the verification of that objection. Where processing has been restricted on this basis, we may continue to store your personal data. However, we will only otherwise process it: with your consent; for the establishment, exercise or defence of legal claims; for the protection of the rights of another natural or legal person; or for reasons of important public interest.

6.7     You have the right to object to our processing of your personal data on grounds relating to your particular situation, but only to the extent that the legal basis for the processing is that the processing is necessary for: the performance of a task carried out in the public interest or in the exercise of any official authority vested in us; or the purposes of the legitimate interests pursued by us or by a third party. If you make such an objection, we will cease to process the personal information unless we can demonstrate compelling legitimate grounds for the processing which override your interests, rights and freedoms, or the processing is for the establishment, exercise or defence of legal claims.

6.8     You have the right to object to our processing of your personal data for direct marketing purposes (including profiling for direct marketing purposes). If you make such an objection, we will cease to process your personal data for this purpose.

6.9  You have the right to object to our processing of your personal data for scientific or historical research purposes or statistical purposes on grounds relating to your particular situation unless the processing is necessary for the performance of a task carried out for reasons of public interest.

6.10   To the extent that the legal basis for our processing of your personal data is:

  1. consent; or
  2. that the processing is necessary for the performance of a contract to which you are party or in order to take steps at your request prior to entering into a contract, and such processing is carried out by automated means,

you have the right to receive your personal data from us in a structured, commonly used and machine-readable format. However, this right does not apply where it would adversely affect the rights and freedoms of others.

6.11   If you consider that our processing of your personal information infringes data protection laws, you have a legal right to lodge a complaint with a supervisory authority responsible for data protection. You may do so in the EU member state of your habitual residence, your place of work or the place of the alleged infringement.

6.12   To the extent that the legal basis for our processing of your personal information is consent, you have the right to withdraw that consent at any time. Withdrawal will not affect the lawfulness of processing before the withdrawal.

6.13   You may exercise any of your rights in relation to your personal data by written notice to us or email, in addition to the other methods specified in this Section 6.

7. Cookie clause

          About cookies

7.1     A cookie is a file containing an identifier (a string of letters and numbers) that is sent by a web server to a web browser and is stored by the browser. The identifier is then sent back to the server each time the browser requests a page from the server.

7.2     Cookies may be either “persistent” cookies or “session” cookies: a persistent cookie will be stored by a web browser and will remain valid until its set expiry date unless deleted by the user before the expiry date; a session cookie, on the other hand, will expire at the end of the user session, when the web browser is closed.

7.3     Cookies do not typically contain any information that personally identifies a user, but personal information that we store about you may be linked to the information stored in and obtained from cookies.

8. Cookies that we use

8.1     We use cookies for the following purposes:

  1. authentication – we use cookies to identify you when you visit our website and as you navigate our website;
  2. status – we use cookies to help us to determine if you are logged into our website;
  3. personalization– we use cookies to store information about your preferences and to personalize the website for you;
  4. security – we use cookies as an element of the security measures used to protect user accounts, including preventing fraudulent use of login credentials, and to protect our website and services generally;
  5. analysis – we use cookies to help us to analyze the use and performance of our website and services;
  6. cookie consent – we use cookies to store your preferences in relation to the use of cookies more generally.

9. Cookies used by our service providers

9.1     Our service providers use cookies and those cookies may be stored on your computer when you visit our website.

9.2     We use Google Analytics to analyze the use of our website. Google Analytics gathers information about website use by means of cookies. The information gathered relating to our website is used to create reports about the use of our website. Google’s privacy policy is available at https://policies.google.com/privacy.

9.3     We publish Google AdSense interest-based advertisements on our website. These are tailored by Google to reflect your interests. To determine your interests, Google will track your behaviour on our website and on other websites across the web using cookies. or We publish Google AdSense advertisements on our website. To determine your interests, Google will track your behaviour on our website and on other websites across the web using cookies. This behaviour tracking allows Google to tailor the advertisements that you see on other websites to reflect your interests (but we do not publish interest-based advertisements on our website). You can view, delete or add interest categories associated with your browser by visiting: https://adssettings.google.com. You can also opt-out of the AdSense partner network cookie using those settings or using the Network Advertising Initiative’s multi-cookie opt-out mechanism at http://optout.networkadvertising.org. However, these opt-out mechanisms themselves use cookies, and if you clear the cookies from your browser your opt-out will not be maintained. To ensure that an opt-out is maintained in respect of a particular browser, you may wish to consider using the Google browser plug-ins available at https://support.google.com/ads/answer/7395996

9.4     We use cookies on various web pages to improve the quality of our website and to enable the application of certain functions. These concern small text files that are stored on your computer. The majority of cookies we use are deleted from your hard drive after a browser session is ended (session cookies). Other cookies remain stored on your computer and enable us to recognize your computer upon your next visit (persistent cookies). Our partner companies are not permitted to use our website to collect personal data by means of cookies or to process or utilize such information.

10. Managing cookies

10.1   Most browsers allow you to refuse to accept cookies and to delete cookies. The methods for doing so vary from browser to browser, and from version to version. You can, however, obtain up-to-date information about blocking and deleting cookies via these links:

  1. https://support.google.com/chrome/answer/95647 (Chrome);
  2. https://support.mozilla.org/en-US/kb/enable-and-disable-cookies-website-preferences (Firefox);
  3. https://www.opera.com/help/tutorials/security/cookies/ (Opera);
  4. https://support.microsoft.com/en-gb/help/17442/windows-internet-explorer-delete-manage-cookies (Internet Explorer);
  5. https://support.apple.com/kb/PH21411 (Safari); and
  6. https://privacy.microsoft.com/en-us/windows-10-microsoft-edge-and-privacy (Edge).

10.2   Blocking all cookies will have a negative impact upon the usability of many websites.

10.3   If you block cookies, you will not be able to use all the features on our website.

11. Our details

11.1   This website is owned and operated by Dawid Chlipalski and Joanna Janik.

11.2   Our principal place of business is at Walowa 8/1, 31-704 Krakow, Poland.  

11.3   You can contact us:

  1. by post, to the postal address given above;
  2. by telephone, on the contact number published on our website from time to time; or
  3. by email, using the email address published on our website.

12. Data protection officer

12.1   Our data protection officer’s contact details are: Dawid Chlipalski and Joanna Janik, email: contact@convia.app

FOR USERS RESIDING OUTSIDE THE EUROPEAN UNION

13. Information we collect

You provide us information about yourself – your name, address, email, phone number, date of birth, etc, in case of registration using social networking websites we collect your profile picture and social network ID when you interact with us for availing our services. If you correspond with us by e-mail, we may retain the content of your e-mail messages, your e-mail address, and our responses. Additionally, we store information about users’ contacts when users manually enter contact e-mail addresses or transfer contact information from other online social networks. We also collect general information about your use of our services.

14. Information we collect automatically when you use our service

When you access or use our Services, we automatically collect information about you, including:

  1. Device Information: We may collect information about the device you use to access our Services, including the hardware model, operating system and version, unique device identifier, phone number, International Mobile Equipment Identity (“IMEI”) and mobile network information.
  2. Information Collected by Cookies and Other Tracking Technologies: We use various technologies to collect information, and this may include sending cookies to you. A “cookie” is a small data file transferred to your computer’s hard drive that allows a Website to respond to you as an individual, gathering and remembering information about your preferences in order to tailor its operation to your needs, likes and dislikes. Overall, cookies are safe, as they only identify your computer to customize your Web experience. Accepting a cookie does not provide us with access to your computer or any Personally Identifiable Information about you, other than the information you choose to share. Other servers cannot read them, nor can they be used to deliver a virus. Most browsers automatically accept cookies, but you can usually adjust yours (Microsoft Internet Explorer, Firefox or Google Chrome) to notify you of cookie placement requests, refuse certain cookies, or decline cookies completely. If you turn off cookies completely, there may be some website features that will not be available to you, and some Web pages may not display properly. To support the personalized features of our website (such as your country and language codes and browsing functions) we must send a cookie to your computer’s hard drive and/or use cookie-based authentication to identify you as a registered website user. We do not, however, use so-called “surveillance” cookies that track your activity elsewhere on the Web. We may also collect information using web beacons (also known as “tracking pixels”).
  3. We also may make use of third party tracking pixels used by advertising or analytical partners. Some such partners include, but are not limited to:
  4. Google Analytics: Used to track statistical information such as page visits and traffic source information allowing us to improve the performance and quality of the Site. For more information please visit http://www.google.com/analytics/learn/privacy.html.
  5. Google Advertising: Used to track conversions from advertisements on the Google Search and Google Display network. For more information please visit http://www.google.com/policies/technologies/ads/. Third-party pixels and content may make use of cookies. We do not have access or control over these third-party cookies and this Policy does not cover the use of third-party cookies.

15. Information shared during the transaction

You agree that you will enter into transactions through our website and will share your personally identifiable information for easy completion of the transaction. You hereby expressly agree that we shall not be involved or held liable for any breach of the privacy or security of that data. The said breach, if any, shall be a matter of dispute between you and the third-party and we shall not be held liable or be issued a notice for the same. 

We STRONGLY recommend that you should be careful and vigilant while disclosing your personally identifiable details with us. Please do not disclose your bank and account details to anyone through our website or to any individual whom you have met through our website. 

16. How we use your information

We use the personal information we collect to fulfil your requests for services, improve our services, contact you, conduct research, and provide our other users with your information to ascertain compatibility.

By providing us with your e-mail address, you consent to us using the e-mail address to send you, our website and services related notices, including any notices required by law, in lieu of communication by postal mail. You also agree that we may send notifications of activity on our website to the e-mail address you give us, in accordance with any applicable privacy settings. We may use your e-mail address to send you other messages, such as newsletters, changes to our features, new services, events or other information. If you do not want to receive optional e-mail messages, you may modify your settings to opt-out.

Our settings may also allow you to adjust your communications preferences. If you do not wish to receive promotional email messages from us, you may opt-out by following the unsubscribe instructions in those emails. If you opt-out, you will still receive non-promotional emails from us about enquiring of any additional information that we may require.

Following termination or deactivation of your services, we may (but are under no obligation to) retain your information for archival purposes. We will not publicly disclose any of your personally identifiable information other than as described in this Privacy Policy.

17. How we share your information

As a matter of policy, we do not sell or rent information about you and we do not disclose information about you in a manner inconsistent with this Privacy Policy except as required by law or government regulation. We cooperate with law enforcement inquiries, as well as other third parties, to enforce laws such as those regarding, fraud and other personal rights.

We will not share the personal information we collect about you with any third party for marketing their own services only when approved by you. We may share your data with our services providers who process your personal information to provide services to us or on our behalf.  We have contracts with our service providers that prohibit them from sharing the information about you that they collect or that we provide to them with anyone else, or using it for other purposes.

You may decline to submit Personally Information through the Services, in which case we may not be able to provide certain services to you. If you do not agree with our Privacy Policy or Terms of Use, please discontinue use of our Service; your continued usage of the Service will signify your assent to and acceptance of our Privacy Policy and Terms of Use.

WE CAN (AND YOU AUTHORIZE US TO) DISCLOSE ANY INFORMATION ABOUT YOU TO LAW ENFORCEMENT, OTHER GOVERNMENT OFFICIALS, ANY LAWSUIT OR ANY OTHER THIRD PARTY THAT WE, IN OUR SOLE DISCRETION, BELIEVE NECESSARY OR APPROPRIATE IN CONNECTION WITH AN INVESTIGATION OF FRAUD, INTELLECTUAL PROPERTY INFRINGEMENT, OR OTHER ACTIVITY THAT IS ILLEGAL OR MAY EXPOSE US, OR YOU, TO LIABILITY.

18. Ensuring information is accurate and up to date

We take reasonable precautions to ensure that the Personal Information We Collect, Use and Disclose are complete, relevant and up-to-date. However, the accuracy of that information depends to a large extent on the information you provide. That’s why we recommend that you:

  1. Let us know if there are any errors in your Personal Information; and
  2. Keep us up-to-date with changes to your Personal Information such as your name or address.

19. How we protect your information

We are very concerned about safeguarding the confidentiality of your personally identifiable information. We employ administrative, physical and electronic measures designed to protect your information from unauthorized access.

By using this website or the Services or providing Personal Information to us, you agree that we can communicate with you electronically regarding security, privacy, and administrative issues relating to your use of this website or Services.

We use commercially reasonable physical, managerial, and technical safeguards to preserve the integrity and security of your Personal Information. Your sensitive information, such as credit card information, is encrypted when it is transmitted to us. Our employees are trained and required to safeguard your information. We cannot, however, ensure or warrant the security of any information you transmit to us and you do so at your own risk. Using unsecured wi-fi or other unprotected networks to submit messages through the Service is never recommended. Once we receive your transmission of information, we make commercially reasonable efforts to ensure the security of our systems. However, please note that this is not a guarantee that such information may not be accessed, disclosed, altered, or destroyed by breach of any of our physical, technical, or managerial safeguards. If we learn of a security systems breach, then we may attempt to notify you electronically so that you can take appropriate protective steps.

Notwithstanding anything to the contrary in this Policy, we may preserve or disclose your information if we believe that it is reasonably necessary to comply with a law, regulation or legal request; to protect the safety of any person; to address fraud, security or technical issues; or to protect our rights or property. However, nothing in this Policy is intended to limit any legal defences or objections that you may have to a third party, including a government’s, request to disclose your information.

However, no data transmission over the Internet or data storage system can be guaranteed to be 100% secure. Please do not send us credit card information and/or other sensitive information through email. If you have reason to believe that your interaction with us is not secure (for example, if you feel that the security of any account you might have with us has been compromised), you must immediately notify us of the problem by contacting us through the e-mail provided in the website.

20. Your choices about your information

You have several choices regarding the use of information on our Services:

  1. Email Communications: We may periodically send you free newsletters and e-mails that directly promote the use of our website or Services. When you receive newsletters or promotional communications from us, you may indicate a preference to stop receiving further communications from us and you will have the opportunity to “opt-out” by following the unsubscribe instructions provided in the e-mail you receive or by contacting us directly. Despite your indicated e-mail preferences, we may send you service-related communications, including notices of any updates to our Terms of Use or Privacy Policy.
  2. Changing or Deleting Your Personal Information: You may change any of your personal information in your Account by emailing us at contact@convia.app or by visiting the website and following the directions therein. You may request deletion of your personal information by us, and we will use commercially reasonable efforts to honour your request, but please note that we may be required to keep such information and not delete it (or to keep this information for a certain time, in which case we will comply with your deletion request only after we have fulfilled such requirements). When we delete any information, it will be deleted from the active database, but may remain in our archives. We may also retain your information for fraud prevention or similar purposes.

You may, of course, decline to submit personally identifiable information through the website, in which case you may provide them to us by e-mail or post. You can review and correct the information about you, that we keep on file by communicating with us and we shall make the required edits by contacting us directly at contact@convia.app

21. Children’s privacy

Our services are available only to persons who can form a legally binding contract under the prevailing Contract Statute and Laws in the country/region where the user resides. Protecting the privacy of young children is especially important. Thus, we do not knowingly collect or solicit personal information from anyone under the age of 18 or knowingly allow such persons to register. If you are under 18, please do not attempt to register for the Service or send any information about yourself to us, including your name, address, telephone number, or email address. No one under the age of 18 may provide any personal information for accessing the Service. In the event that we learn that we have collected personal information from a child under age 18, we will delete that information as quickly as possible. If you believe that we might have any information from or about a child under 18, please contact us through our privacy help page.

22. Merger and acquisitions

In case of a merger or acquisition, we reserve the right to transfer all the information, including personally identifiable information, stored with us to the new entity or company thus formed. Any change in the website’s policies and standing will be notified to you through email.

23. Advertising

Advertisers and advertising networks place ads (including sponsored links in search results) on our website. These companies, as well as data analytics companies who service them, may use cookies, pixel tags, mobile device IDs and other similar technologies to collect data about you when you visit our website.  They use the data to enable them to track your activity across various sites where they display ads and record your activities, so they can show ads that they consider relevant to you.  You may opt-out of receiving targeted online advertising from advertising networks that is delivered on our website.

24. Google

Google’s advertising requirements can be summed up by Google’s Advertising Principles. They are put in place to provide a positive experience for users. Our website uses Google AdSense Advertising.

Google, as a third-party vendor, uses cookies to serve ads on our website Google’s use of the DART cookie enables it to serve ads to our website users based on their visit to our website and other sites on the Internet. Users may opt-out of the use of the DART cookie by visiting the Google ad and content network privacy policy.

Our website has implemented the following:

  1. Remarketing with Google AdSense
  2. Google Display Network Impression Reporting
  3. Demographics and Interests Reporting
  4. DoubleClick Platform Integration

Our website along with third-party vendors, such as Google use first-party cookies (such as the Google Analytics cookies) and third-party cookies (such as the DoubleClick cookie) or other third-party identifiers together to compile data regarding user’s interactions with ad impressions, and other ad service functions as they relate to our website.

25. Notification procedures

It is our policy to provide notifications, whether such notifications are required by law or are for marketing or other business-related purposes, to you via e-mail notice, written or hard copy notice, or through conspicuous posting of such notice on the website, as determined by us in our sole discretion. We reserve the right to determine the form and means of providing notifications to you, provided that you may opt-out of certain means of notification as described in this Privacy Policy.

26. Surveys

We also use surveys to collect information about our users. From time to time, we request users’ input in order to evaluate potential features and services. The decision to answer a survey is completely yours. We use information gathered from surveys to improve our services.

27. Opting out of information sharing

We understand and respect that not all users may want to allow us to share their information with third parties. If you do not want us to share your information, please contact us through e-mail at contact@convia.app and we will remove your name from lists we share with third parties as soon as reasonably practicable or you can also click on unsubscribe. When contacting us, please clearly state your request, including your name, mailing address, email address and phone number.

However, under the following circumstances, we may still be required to share your personal information:

  1. If we respond to court orders or legal process, or if we need to establish or exercise our legal rights or defend against legal claims.
  2. If we believe it is necessary to share information in order to investigate, prevent or take action regarding illegal activities, suspected fraud, situations involving potential threats to the physical safety of any person, violations of our Terms of Use or as otherwise required by law.
  3. If we believe it is necessary to restrict or inhibit any user from using any of our Site, including, without limitation, by means of “hacking” or defacing any portion thereof.

28. Phishing or false emails

If you receive an unsolicited email that appears to be from us or one of our members that requests personal information (such as your credit card, login, or password), or that asks you to verify or confirm your account or other personal information by clicking on a link, that email was likely to have been sent by someone trying to unlawfully obtain your information, sometimes referred to as a “phisher” or “spoofer.” We do not ask for this type of information in an email. Do not provide the information or click on the link.  Please contact us at contact@convia.app if you get an email like this.

29. Changes to our privacy policy

We may update this Privacy Policy and information security procedures from time to time. If this privacy and/or information security procedures materially change at any time in the future, we will post the new changes conspicuously on the website to notify you and provide you with the ability to opt-out in accordance with the provisions set forth above.

Continued use of our website and Service, following notice of such changes, shall indicate your acknowledgement of such changes and agreement to be bound by the terms and conditions of such changes.

30. Breach of the privacy policy

We reserve the right to terminate or suspend your usage of this website immediately if you are found to be in violation of our privacy policy. We sincerely request you to respect privacy and secrecy concerns of others. The jurisdiction of any breach or dispute shall be Krakow, Poland.

31. No reservations

We do not accept any reservation or any type of limited acceptance of our privacy policy. You expressly agree to each and every term and condition as stipulated in this policy without any exception whatsoever.

32. No conflict

The policy constitutes a part of the user terms. We have taken utmost care to avoid any inconsistency or conflict of this policy with any other terms, agreements or guidelines available on our website. In case there exist a conflict, we request you to kindly contact us for the final provision and interpretation.

33. Applicability

This privacy policy is applicable to both the mobile app – convia (https://game.convia.app/) and the website of convia.app (https://www.convia.app/)

34. Contact us

If you have any questions about this Privacy Policy, our practices relating to the website, or your dealings with us, please contact the Privacy Team at contact@convia.app.